Shipping Policy

Efficient, Transparent, and Regionalized Fulfillment

1. Where We Ship

JetWave is committed to delivering products to riders across the globe through a structured and reliable logistics network.

1.1 European Union (EU) Customers

• European Union are shipped directly from our EU-based warehouse.
  
• all EU member countries.
  
• faster delivery, no customs fees, and local after-sales support.
  

1.2 Customers Outside the EU

North America, Asia-Pacific, the Middle East, and other regions, JetWave works through authorized local distributor partners.

2. Order Processing & Dispatch (EU Orders)

• 3–5 business days after payment confirmation.
  
• For orders outside the EU, processing and delivery times are managed by the regional distributor and may vary depending on local operations.

3. Estimated Delivery Times (EU Orders)

Region Estimated Delivery Time

Central & Western Europe: 3–7 business days

Northern & Southern Europe: 5–9 business days

Eastern Europe: 6–10 business days

Note: Delivery timelines are estimates and may vary due to local holidays, customs, or carrier delays.

4. Shipping Costs

• Shipping charges for EU orders will be calculated at checkout or included in the invoice for B2B purchases.
• For customers outside the EU, please refer to your local distributor’s terms for shipping and handling costs.
  

5. Tracking Your Shipment

EU customers will receive:

• A shipment confirmation email
• A tracking number and link to monitor the delivery status in real-time
  
  For orders placed through local distributors, tracking information will be provided by the distributor directly.

6. Duties, Taxes & Customs

• shipped from our local warehouse are duty-free with no additional customs charges.
  
• may be responsible for import taxes, customs duties, or other fees depending on local regulations.
  

7. Damaged or Incomplete Shipments

If your order arrives damaged or incomplete:

1. Take clear photos of the packaging and affected items.
2. Contact support@jetwave.ai (or your local distributor) within 3 business days.
   

We will work promptly to resolve any issues and ensure customer satisfaction.

8. Pre-Orders and Backorders

Estimated shipping timelines for pre-orders or backorders will be communicated at the time of purchase.

9. For Customers Outside the EU

If you are located outside the EU, please place your order through an authorized JetWave distributor in your country or region.

If you’re unsure who your local distributor is, email support@jetwave.ai, and we’ll be happy to connect you.

10. A Note to Our Valued Consumer Customers

To ensure the fastest delivery and best customer experience, we highly recommend that individual buyers visit our Locations page to find a JetWave dealer near you.

Local dealers typically carry stock and can provide faster fulfillment, hands-on demonstrations, and direct support for your product needs.

11. Need Help?

For any questions regarding shipping, tracking, or finding a local dealer, please contact our support team:

📧 support@jetwave.ai.