How to send your JetWave eFoil for yearly check-up?
To send your JetWave eFoil for a yearly check-up as required by our warranty terms, follow these steps:
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Contact JetWave Support:
Get in touch with our customer service via email or phone to arrange the yearly check-up. Provide the serial number of your power module and battery, along with your purchase details. -
Prepare the Power Module and Battery:
- Clean the power module and battery thoroughly to remove any salt, dirt, or residue.
- Ensure the components are dry and free from visible damage.
- Pack only the power module and battery - no need to send the entire board.
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Packaging:
Use the original packaging or a sturdy box to securely pack the power module and battery. Protect them with adequate padding to prevent damage during transit. -
Ship the Items:
Follow the shipping instructions provided by JetWave support. We'll recommend the best courier service or provide a collection option. Ensure all shipping labels and documentation are filled out correctly. -
Inspection and Maintenance:
Once we receive the power module and battery, our technicians will conduct a detailed inspection and perform any necessary maintenance. If repairs or replacements are needed, we will inform you. -
Return Shipping:
After the check-up is completed, the power module and battery will be shipped back to you, fully inspected and ready for use.
This yearly check-up ensures the optimal performance and safety of your eFoil, in line with our warranty terms.